Returns & Exchanges

Easy Returns. Free Exchanges.

RETURNS

Returns are easy! We offer 3 different options to accept your return.

1. Print a UPS Return Label HERE.

The fee for this service is $9.75 per label. This amount will be deducted from your refund. This system is for online orders only, and will not work with store orders, or items you purchased in person at a store location.

2. Return by Mail.

Return your item(s) by mail with the carrier of your choice:

Comfort One Shoes
Attn: Internet Returns
8905 Reb Yank Drive
Manassas, VA 20110

3. Drop Off at a Retail Location:

Drop off your item(s) at your favorite Comfort One Shoes store location. Please be advised that your refund will come from our internet department, not from the store where you dropped them off. This will add a couple of days to process your refund. The store associate will give you a receipt at the time you drop off your item(s).

FREE EXCHANGES

We understand it's not always easy to find the perfect fit online. We now offer an easy option for you to print a return label HERE. You won't be charged for a label. It's on the house.

Please put a copy of your order in the box with a note to let us know what size/color you'd like us to send. We'll send out your replacements after we receive your return.

Please note:  We can only offer 1 transaction for exchanges. If your replacement pair(s) don't work for you, you will need to reorder if you wish to try a third time. 

REFUNDS

We'll refund your original form of payment within 3-5 business days of receiving your unworn item(s).

Please allow 7-10 days for the credit to post, as individual banks will vary on how quickly your refund is processed.

STOP BY A STORE

If you're having a hard time getting the perfect fit, our highly trained sales associates can help!

RETURN POLICY

We accept unworn returns within 30 days of your original receipt of your item(s). Please ship back your item(s) in the original packaging, putting your shoe box inside a shipping box. Please contact us directly for warranty issues.