I ordered my sandals based on looking at the sandal picture but when I received them they were a different color. After calling the company they had inadvertently put the wrong name sandal with the wrong picture. They said they would call me back but have not
Dear Katie Adams,
Thank you for your feedback regarding your recent purchase of our Ohana sandals. We're glad to hear that you found them comfortable, but we're truly sorry for the inconvenience caused by the discrepancy in the color and the lapse in our customer service response.
We sincerely apologize for the mix-up with the sandal colors and the delay in our follow-up communication. This is not the level of service we aim to provide, and we understand how frustrating it must have been for you. Someone from our Customer Support Team will reach out to you shortly.