30 Day Return/Exchange Window
We hope you'll love what you ordered. In the event something doesn't quite work, we'll gladly accept unworn or defective merchandise for return or exchange within 30 days from the shipping date. Don't worry if you're a little late. We have you covered.
Please note: This system is for online sales only.
For purchases made through one of our stores, please call or start a chat with our customer service team for assistance.
Returns and exchanges are easy!
Locate your order number and ship-to zip code.
Hint: This info is in your order confirmation email, on your shipping label, and on your packing slip.
This will take you to the returns/exchange portal. Just follow the prompts.
You'll be able to choose what you'd like to do and get a USPS return label.
Print up the USPS return label you've just created and give the package to your postal carrier.
Exchanges - Free Return Label
The fit wasn't quite right and you want to swap it for a size up or down? Maybe the color didn't quite work? Decided on something different instead? An exchange is your best option. The cost to return your exchange is on us!
Just select the #2 button above to start the process. You can even exchange for an entirely different item by selecting "View entire catalog." You'll even receive an additional $10 credit to shop with.
At the end of your exchange process, you will get a prepaid return label, and your new item(s) will be sent as soon as your original parcel is received. The sooner you return the original, the faster you’ll receive the replacement!
* Your replacement order will process in 2-3 business days, usually sooner. We'll email you the tracking number when it's on the way.
An exchange is one transaction only. We can't exchange an exchange, but we can start over with a new order!
Refund - $12.00 Return Label
Your refund will be processed back to your original payment method once your return is delivered to our warehouse. It’s a flat rate of $12.00 for return delivery if you choose a refund. This amount will be deducted from your refund total.Outbound shipping fees are non-refundable unless we've made an error on our end.
Please allow us 2-3 business days to process your refund after we have received it. You'll receive an email notification that your refund has been submitted to the bank. Once we've sent your refund through, it's up to your bank how quickly the refund posts to your account. Most people see their refunds post in 5-7 business days.
Store Returns - No Label? No Fee!
If you're close to one of our retail locations, you can drop off your return there, and they'll make sure they get back to the right department. The store itself will not issue your refund. The refunds will be processed through the internet returns department. Please allow 2-3 business days. We'll email you with a confirmation that your return was received and your refund or exchange has been processed.
Shopping online should be as trouble free as shopping in store. For this reason, our Returns Policy is super simple.
You have 30 whole days from the day you receive your order to decide if it's not quite right. Everything you buy on our site is eligible for return or exchange. If you're a little late, don't worry! You can use our automated returns/exchange system for up to 45 days. After that, you'll need to contact our friendly and efficient Customer Service Team.
Returns must be in their original condition—this means unworn and with boxes intact. In the rare instance where you may have received a faulty product, please Contact Us directly, and we'll be certain to set things right—right away.
We reserve the right to adjust your return method if your return arrives in a condition that does not meet our returns policy. There is a $15 re-boxing fee if you return your footwear without its original box. By "original box" we mean the SHOE box. You're welcome to ship things back in a different shipping box. Please don't use the shoe box as your shipping box! If you do, the re-boxing fee applies.
Problem with your order? Let Us Know! We're here to help. At Comfort One Shoes, we genuinely appreciate you shopping with us. Creating happy, long-term relationships is our goal. If something went horribly askew, or you're just not as happy as you'd hoped, we're here to set things right.
- All refunds will be credited back to the original form of payment.
- If you paid with a Gift Card, your refund will be issued back to that gift card.